Refund Policy
We at Dinosaur Collectors are committed to ensuring customer satisfaction and providing a hassle-free shopping experience. This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed for orders placed on our website.
- Order Cancellation:
- Orders can be canceled in full before they have been processed. If you wish to cancel your order, please contact our Customer Support team as soon as possible at info@dinosaurcollectors.com. Once an order has been processed, it cannot be canceled.
- Refunds:
- Refunds can be requested up to 60 days from the date of the original order.
- To initiate a refund, please contact our Customer Support team with your order details and reason for requesting a refund.
- Refunds will only be processed for products that are returned in their original condition, unused, and with all accompanying accessories and packaging.
- Return of Item:
- If you are eligible for a refund, you will be required to ship the item back to us. You will be responsible for covering the shipping costs associated with returning the item.
- Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the item’s safe return.
- Non-Refundable Items and Costs:
- Shipping costs incurred during the initial purchase and the return of the item are non-refundable.
- Payment processing costs, including transaction fees, are also non-refundable.
- Refund Processing:
- Once we receive the returned item and verify its condition, we will process your refund within [X] business days.
- Refunds will be issued using the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on your payment provider.
- Exchanges:
- We do not offer direct exchanges for products. If you wish to exchange a product, you will need to follow the refund process and place a new order for the desired item.
- Contact Information:
- For any questions, concerns, or to initiate a refund, please reach out to our Customer Support team at info@dinosaurcollectors.com.
Please carefully review this Refund Policy before making a purchase. By placing an order with Dinosaur Collectors, you agree to adhere to the terms and conditions outlined in this policy. This policy is subject to change without prior notice, and the version in effect at the time of your purchase will apply.